1. Why make a reservation with Apartmentsi.com?
We offer you apartment for the nights that you want in centrally located, clean places, many of which do not have their own website or are not listed in guidebooks. Of all the budget apartment options available in Barcelona, only about 25% of these places are available for online booking. We work with the best of these apartments and offer safe, basic, decent rooms for the dates you want. Furthermore, they are situated in the city centre, within easy walking distance of the places of interest. We try to show you always offers for 30€ per person, per night under normal circumstances. During peak demand times the price may be higher. The price per night, total amount and prepaid amount are clearly stated, and of course, you are under no obligation to accept this offer. We also show more expensive offers.

2. Could I get a better price if I just contacted the apartment directly?
The rates provided are the same ones that they use for direct clients. We negotiate last minute deals with the hotels and hostels to sell their excess capacity or non-booked rooms at rates significantly lower than the normal price. In most cases it could turn out more expensive to reserve directly with the establishment. In most cases the price varies between 20-40€ per person, per night.
Their pricing depends on their current occupancy, the season, and their expected demand. It changes frequently.
We work with the establishments by phone and in person. We work with the establishments by phone and in person. Contacting them directly would cost you time and money: time calling round and checking out the various places and prices, and money on telephone calls or faxes. We do have a booking fee of 5€ plus VAT apart of the accommodation rate which is properly announced in the final amount.

3. What are the apartments like? How do I know I will like my apartment?
We have visited all the apartments we work with to assure they are well-run, clean, safe, centrally located or close to places of special interest. We only work with apartments that appear on this map, and we show up to 9 photographs of every place. We do our absolute best to accurately represent, through photos and detailed descriptions, the reality of every apartment option we offer. We guarantee that all rooms are private, and not shared with other guests.
You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience.

4. How do I get to Barcelona city centre from Barcelona´s main "El Prat" airport?
There are 3 options by public transport: train, bus or taxi.
(i) The RENFE regional train service runs approximately every 30 minutes, stopping at "Estació de Sans" rail station and "Plaza Catalunya" in the city centre. The journey from the airport by train takes around 20 minutes, and leaves you in the underground station with your entire luggage to cart up the stairs to street level, where you then need to make your way to your apartment. A one way ticket costs 2.40€. This is the cheapest method, but also the most hassle and time.
(ii) The Aerobús shuttle service connects Barcelona airport to the city centre. The bus runs every 15 minutes and stops at several locations in the centre of Barcelona, including "Plaza de España" and "Plaza Catalunya". A one way ticket costs 3.60€. The journey takes approximately 30 minutes. Look on the Aerobús official web page for further information. The Aerobús leaves from just in front of the airport, in the same area where all the Taxis are lined up to pick people up. Not a bad option, although you still need to get yourself and your luggage to your apartment from where the bus leaves you - at "Plaza de España" or "Plaza Catalunya"
(iii) A Taxi costs approximately 25€ (for up to 3 people) with a small additional charge per item of luggage. It takes 20-25 minutes to get to the city centre, depending on the state of the traffic. As this works out to approx 9€ per person if you are at least 3 people, and it takes you directly to the door of your apartment, it is by far the fastest and most hassle-free option.

5. How do I get to Barcelona city centre from Girona airport?
There is daily direct bus services from Girona airport to the "Estació del Nord" bus station in central Barcelona, from which you can catch the metro ("Arc de Triomf" station, line 1) to the city centre. The journey from Girona takes around 1 hour 15 minutes, and a return ticket costs 19€. All bus departures are timed throughout the day to leave just after your flight arrives. This usually gives you plenty of time to collect your baggage, step just outside the airport and onto the bus for the journey to Barcelona. For more information:
http://www.sagales.com/index.asp?docId=87&MenuID=87&seccio=2
Telephone: +34 902 361 550

6. How do I get to Barcelona city centre from Reus airport?
There are direct buses that link Reus airport, 100km from Barcelona, to "Estació de Sans" rail station and "Plaza de Maria Cristina" (metro line 3) in Barcelona. The journey takes 1 hour 20 minutes and the price of a return ticket is 18€. All bus departures are timed throughout the day to leave just after your flight arrives. This usually gives you plenty of time to collect your baggage, step just outside the airport and onto the bus for the journey to Barcelona.
For more information: http://www.lesmahandling.com/autobuses/reus/
Telephone: +34 807 220 220

7. What happens if I decide to stay for fewer nights than I reserved?
(i) You must notify the apartment IMMEDIATELY that you plan to stay fewer nights than you originally reserved. You will find the contact details in the e-mail sent to you when you initially made the reservation.
(ii) The price is broken down per nights. You will pay the nights that you stay. However the 24 hour cancellation policy applies (7 nights if apartments).

8. Does the amount I have already paid online correspond to the first night of my stay?
The amount already paid IS NOT THE FIRST NIGHT OF YOUR STAY. This sum represents the commission of Apartmentsi, the 5€ booking fee, local taxes and agreements between the apartments and Apartmentsi.
This amount is calculated in relation to the original total number of nights you reserved. EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation (either total or partial nights), or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the accommodation. See cancellation policy.

9. I'm travelling with a small child and would like to know if I need to include them in my reservation request
If the child requires the use of a bed during their stay, you must take it into account when making a reservation request.

10. I can't see any offers, the system displays an error message
Please try several times. You can see offers by filling the dates of your stay in the "Home" page or in the "Our Accommodation" page. If the problem persists, contact us.

11. Is the payment system secure?
Yes. The information you provide in the payment screen is VeriSign encrypted and is not made available to any outside sources, ever. SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring no third parties can intercept, read, or use the data. When making a reservation, we ask you to make a prepayment via our VeriSign 128-bit encrypted, secure webpage. You will then immediately receive the confirmation by e-mail containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon the arrival at the establishment you must pay the remaining amount.

12. Can you send me offers? I would like a double room for the following dates…
No, sorry. We do not make reservations directly via e-mail. Please complete the fields on our web page to make a reservation request in order to see the available offers for the dates you require complete with descriptions, photos, maps and prices. And feel free to book it directly online. In addition, you can contact us via phone, Skype. Please go to “Contact Us” in the front page to see our contact details.

13. Is Apartment A available between X and Y dates?
The quickest way to find out if Apartment A is available for a particular date is to enter the page by clicking on top of the photo of Apartment A. Once there, fill in the fields at the top part section called: "Check availability" and press the button "SHOW OFFERS."

14. Can you send me a confirmation with the apartment address? I haven't received my confirmation e-mail yet
You can access your confirmation and the apartment's contact details that you have reserved in the "My reservation" section of our web page. All you need to do is enter your e-mail address and arrival date. If the problem persists, contact us.

15. Can you recommend me some apartment? I would like an apartment next to…
Check out the location of apartments in the "Our Apartments" section. You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience.
Consult availability by filling in the fields on the main page.

16. Is the neighbourhood safe?
Barcelona is one of the safest cities in Europe. However, as in all large cities, one must exercise certain caution, especially in the areas popular with tourists such as "Las Ramblas", the "Barrio Gótico" and the "Raval".
Most reported crimes in Barcelona relate to petty theft, pick-pocketing, and purse-snatching. You must take common-sense precautions in this regard. Do not carry your shiny, new camera dangling from your neck in plain view.
Be aware of your surroundings. Do not flaunt purses, cash, and jewellery. The best means of defence against such incidents is to take the necessary precautions and use one's common sense.

17. How can I make two reservations for the same apartment but for different dates without having to pay the 5€ booking fee twice?
This is not posible. But if you get in touch with us as soon as you have made the two reservations, we will refund you the amount paid for the second booking.

18. Are the apartments private?
Yes, all the apartments are private. No apartments are shared with other guests. The apartment called "Old Town House" though shares the entrance with the owner. This is properly explained in the description.

19. If I cancel my reservation, will the amount paid online be refunded?
If you cancel your reservation by notifying us 7 days prior to your arrival date, you will receive a full refund of the deposit amount prepaid online, less a 15€ processing fee.
To CANCEL, you must click the following link:
Cancellation
If the deposit amount prepaid online is greater than 15€, you will be refunded any amount paid in excess of 15€. If the deposit amount paid online is less than 15€, you will incur an additional charge of the difference between 15€ and the amount paid online.
If you cancel your reservation after 7 days prior to your arrival date, or simply do not show up at the apartment (no-show), you will be charged a full 1 Night & Tax by the accomodation, plus a 15€ processing fee by EnGrande. There will be no refund of the amount prepaid online when you originally made the booking.
EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the hotel/apartment.

20. What happens if I do not show up at the apartment for my reservation?
If you simply do not show up at the apartment (no-show), and you do not contact us at least 7 days prior to your arrival date, you will be charged a full night & Tax by the accomodation, plus a 15€ processing fee by EnGrande. There will be no refund of the amount prepaid online.
EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the accommodation.

21. Can I change my reservation?
It is possible to make changes to a reservation if you send written notification by email to the management address which appears at the end of the reservation confirmation email, within the time limit specified in the establishment’s* cancellations policy, and depending on availability. All changes to existing reservations will, however, be subject to a 15€ handling fee, except when adding people or nights to the reservation.

* Groups of more than 20 people must make changes to reservations with a minimum of 15 days notice before the arrival date.